Getlook Beauty Private Limited (“Getlook”, “we”, “us”, “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our website www.getlook.in and our mobile application (“App”). By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect
   We may collect the following categories of information when you use our website or mobile application.
   • 1.1 Personal Information

     Information that identifies you directly, including: Name, Phone number, Email address, Gender, Address, Service preferences. This information is collected when you create an account, book services, or communicate with us.

   • 1.2 Payment Information

     When you make payments through the app, we collect: Transaction history, Billing details, Payment confirmation details.
     Payment processing is handled by secure third-party payment providers. Getlook does not store full card or banking details on its servers.

   • 1.3 Device and Technical Information

     When you use the App, we may automatically collect: Device model, Operating system version, Device identifiers (GAID, Android ID, UUID), App version, Region.

   • 1.4 Location Information

     Our application may collect approximate or precise location data to: Enable service bookings, Track professionals during appointments, Improve service delivery, Provide safety alerts during services, Location collection may occur when the app is running or during active service sessions.

   • 1.5 Usage Information

     We collect information about how you interact with our app, including: Pages visited, Time spent on pages, Features used, Booking history, App interactions. This helps us improve our services and user experience.

   • 1.6 SMS Information (OTP Verification Only)

     We may access SMS messages only for automatic OTP verification during login or registration. We do not read, store, or share personal SMS messages.

2. Third-Party Services and SDKs Our application integrates trusted third-party services for analytics, notifications, and marketing. These may collect certain device or usage information. Examples include: Google Firebase – used for analytics, crash reporting, and push notifications, Facebook SDK – used for social login, analytics, and advertising attribution. These third-party providers may collect information in accordance with their own privacy policies. We encourage users to review their privacy policies.
3. How We Use Your Information We use collected information to: Provide and manage our services, Process bookings and transactions, Send service notifications, Improve app performance and features, Provide customer support, Prevent fraud and ensure security, Conduct analytics and usage monitoring, Send promotional offers (with user consent).
4. Sharing of Information We do not sell personal information to third parties., We may share information with: Service professionals fulfilling bookings, Payment processors, Analytics providers, Customer support tools, Legal authorities when required by law, All such parties are required to protect your data.
5. Cookies and Tracking Technologies Our website and app may use cookies, SDKs, and similar technologies to: Analyze usage patterns, Improve service quality, Personalize content and advertising. Users can disable cookies in browser settings, though some features may not function properly.
6. Data Security We implement industry-standard security measures including: Secure servers, Data encryption, Access controls, Monitoring systems. However, no digital system is completely secure, and we cannot guarantee absolute protection.
7. Data Retention We retain personal information only for as long as necessary to: Provide services, Maintain business records, Comply with legal obligations, Resolve disputes, Certain transactional records may be retained even after account deletion as required by law.
8. Your Privacy Rights Users may: Access their personal data, Request correction of inaccurate information, Request deletion of their account and personal data, Opt out of marketing communications. To exercise these rights, contact us at: email: hi@getlook.in
9. Account and Data Deletion You may request account deletion by emailing hi@getlook.in. We will process deletion requests within 10 working days, except where retention is required by law or legitimate business purposes.
10. Children's Privacy Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If we become aware that a child under 13 has provided personal information through our website or mobile application, we will take steps to delete such information from our systems as soon as reasonably possible. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us at hi@getlook.in, and we will take appropriate steps to remove such data.
11. International Data Transfers Your information may be processed and stored on servers located outside your country. By using our services, you consent to such transfers in accordance with this Privacy Policy.
12. Changes to This Privacy Policy We may update this Privacy Policy periodically. Updated versions will be posted on this page with the revised date. Continued use of the services indicates acceptance of the updated policy.
13. Grievance Officer If you have questions or concerns regarding this Privacy Policy, please contact:
    Name: Dinesh
    Designation: Operations Head
    Email: hi@getlook.in